Android 4.1–4.4 (“Jelly Bean”, “KitKat”)

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Notifications, background tasks, automatic synchronization or alarms do not work correctly for “adidas Running” on Android 4.1–4.4 (“Jelly Bean”, “KitKat”)?

  1. Open the “Settings” of your device.
  2. Choose “Battery & power saving”.
  3. In the upper half, choose “Battery usage”.
  4. Further down, find the section “Battery optimization”.
  5. Choose “Ignore optimizations”.
  6. Find “adidas Running” in the list of apps.
  7. Next to “adidas Running”, make sure that the switch is turned on, i.e. with its knob or handle at the right.
  8. Leave by pressing ⌂ (“Home”) at the bottom of your device.
  9. Open “adidas Running” on your device.
  10. Leave by pressing ⌂ (“Home”) at the bottom of your device.

Have you been able to follow these steps on Android 4.1–4.4 (“Jelly Bean”, “KitKat”)?

  1. Open the “Settings” of your device.
  2. At the top, select “General”.
  3. Choose “Battery”.
  4. Choose “Power saving exclusions”.
  5. Find “adidas Running” in the list of apps.
  6. Next to “adidas Running”, make sure that the switch is turned on, i.e. with its knob or handle at the right.
  7. Leave by pressing ⌂ (“Home”) at the bottom of your device.
  8. Open “adidas Running” on your device.
  9. Leave by pressing ⌂ (“Home”) at the bottom of your device.

Have you been able to follow these steps on Android 4.1–4.4 (“Jelly Bean”, “KitKat”)?

  1. Open the “Settings” of your device.
  2. Choose “Apps”.
  3. At the top, select “Downloaded”.
  4. Choose “adidas Running” from the list of apps.
  5. At the top, next to “Show notifications”, make sure that there is a checkmark in the checkbox.
  6. Leave by pressing ⌂ (“Home”) at the bottom of your device.

Have you been able to follow these steps on Android 4.1–4.4 (“Jelly Bean”, “KitKat”)?

  1. There are many apps on the app store which claim to boost performance, free up space, save battery, or optimize the RAM of your device. However, these apps interfere with other apps, like “adidas Running”, and prevent them from working correctly.
  2. If you have any app like “Clean Master”, “Security Master”, “Task Manager”, “Phone Cleaner”, “Super Cleaner”, “Power Clean”, “DU Cleaner”, “DU Speed Booster”, “CCleaner”, “AVG Cleaner”, “Avast Cleanup” or “Norton Clean”, check that it doesn’t block or terminate “adidas Running”.
  3. If unsure, consider uninstalling the app claiming to “clean” or “boost” your device.

Have you been able to follow these steps on Android 4.1–4.4 (“Jelly Bean”, “KitKat”)?

  1. If you’ve made any changes based on the advice above and you’ve adjusted the settings of your device, proceed with the next step. Otherwise, there’s nothing left for you to do.
  2. Restart your device once. You can either choose the “Restart” option directly, if available, or turn off your device, wait a few seconds, and then turn it on again manually.
  3. Open “adidas Running” once on your device – by tapping on “adidas Running” on your home screen or in the list of all apps.
  4. Leave by pressing ⌂ (“Home”) at the bottom of your device.

Have you been able to follow these steps on Android 4.1–4.4 (“Jelly Bean”, “KitKat”)?